‘Resolving financial complaints – the relatively easy way’ by Paul Clitheroe
Nearly every day of the week we deal with a wide range of financial products, provided by banks, insurers, super funds, stockbrokers and financial advisers. Most of the time things go smoothly, but the sheer scale of our dealings with financial products and services means that from time to time things go wrong. If you’re not happy with a product or service you’ve received, there are avenues of action, and it helps to know who to turn to and what steps to take.